Super Micro Computer, Inc.
 

 Support Home
 Downloads
 Online Support FAQ Search OS Compatibility
 Onsite Services
 Manuals
 Quick References
 RMA
 Warranty


Online Support

Search FAQ

Enter Search Keywords separated by commas (keywords will be logically ANDed)

By FAQ ID Use wildcards(e.g. OS*)
Choose Categories

Most popular FAQs

1.  I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.  Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.  I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
4.  I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
5.  There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods.

Super Micro Workstation Configuration Details as below:-

Motherboard Supermicro X9DAI
Processor Xeon E5 2665 2.40 Ghz (Single CPU)
RAM 16 GB REG. DDR3 1600 Mhz.
HD 2TB Sata
Graphic Card Nvidia Quadro 600
OS Windows 7 -64 bit – Prof.

Please kindly provide the solution for the same ASAP.
6.  How do I create a bootable USB stick?
7.  I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.
8.  I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
9.  I have this server : http://www.supermicro.com/products/system/2u/6027/sys-6027r-trf.cfm?parts=show At the system initialization it hang with a post code “B7”. I try to search AMI bios post code on your web site but I don’t find them. Do you have a description list of AMI bios post code ? Do you know what means the post code “B7” ?
10.  How to flash iSCSI option ROM to AOC-SG-I4?

Latest FAQs

1.  My X10DSC+ motherboard is showing "Memory signal is too marginal on memory slot P2-DIMMH1" when I added the extra memory (same model) on to the motherboard.  How to troubleshoot the error? (06/14/2019)
2.  I would like to evaluate the AOC-S3108L-H8iR CacheCade Pro 2.0 feature, where can I get the 30-days trial license key, and how to activate it? (06/14/2019)
3.  We have X11SCM-F and CSE-512F-350B1 and find the Motherboard rear I/O connector will interfere. Kindly advice (06/14/2019)
4.  Please kindly check and let us know if SSG-2029P-DN2R24L could support Intel Virtual RAID (VROC).
In BIOS, we find the “Intel Virtual RAID on CPU” menu, but it isn’t activated.
Also, in 95 pages of manual, we find Intel Virtual RAID on CPU as below.
If SSG-2029P-DN2R24L support VROC, please let us know how to configure to use it.
 (06/14/2019)
5.  I have a SYS-2027R-WRF system that has the X9DRW-iF motherboard and included RSC-R2UW-4E8-O-P PCI-e riser card which has four x8 PCI-e slots. Is there any riser card variants that still have four slots with at least one being a physical x16 slot? I riser with x16-x4-x4-x8 signal would be ideal for what I have in mind, but even something that was still all x8 signal, but all x16 physical slots would still work out. I saw the RSC-R2UW+-2E16-2E8 riser and it seems like it might be a possibility, but I’m not sure how the lanes would end up on each slot. (06/13/2019)
6.  I have a question regarding the X9QR7-TF-JBOD (the 17x17" board), revision 1.02a -- is this revision suitable for upgrade to Ivy Bridge processors (E5-46__ v2) without ECO rework, so long as I have BIOS 3.0+ flashed? (06/13/2019)
7.  We ordered the SYS-6028R-T but had intended to order the SYS-6028TR with redundant power supply. Can we just remove PWS-653-2H and replace it with PWS-741P-1R? (06/13/2019)
8.  I have X11DPG-OT, I can't login the bmc with ADMIN/ADMIN. Do you know the default user/ps? Or how to set it? (06/12/2019)
9.  For SSG-6049P-E1CR36H I do not see an option in MSM under VD to Disable/Enable SSD caching. I have purchased the cachecade software license. (06/12/2019)
10.  My HP and Asus Server only detects one of the two M.2 ssd hard drives on AOC-SLG3-2M2. (06/12/2019)

Contact / Services:

Tech Support Contact

24 Hour SuperServer Hotline

Submit Your Issue

Onsite Services



Additional Resources:

Supermicro Downloads

BIOS List: Intel / AMD

IPMI Resources

Serial Number Guide

Product Manuals

Software Code Library

Security Center


Product Matrices:

Motherboard Matrix

Power Supply Matrix

Networking AOC Matrix: Standard / MicroLP / TwinPro / UIO / Ultra
SIOM AOC

Riser Card Matrix

Heatsink Matrix

System Fan Matrix

Front Chassis Bezels

Click for Logo Guidelines
Investor Relations    |   Jobs    |   Site Map    |   Follow Us    |   Terms & Conditions    |   Privacy
Copyright © 2019 Super Micro Computer, Inc. Information in this document is subject to change without notice.
Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.